FAQs – Mirafit

Frequently Asked Questions

Delivery

We aim to deliver within 5–7 days and the vast majority of our orders arrive within this timescale. However, on rare occasions these can sometimes take longer due to unforeseen circumstances – tracking information should be available for you to check the progress of your order but if your delivery has not arrived within 10 days of purchase then please contact our Customer Service team.

Please note that if you place a very large order it may need to be delivered by pallet, in which case you will be contacted to inform you when it will arrive.

We use professional courier services to deliver our products.

Some of our couriers may deliver at the weekend but unfortunately, it’s not something we can guarantee.

We are unable to assign orders to an account after the order has been placed so please ensure you are logged in when placing your order.

Generally, you can’t amend an order once it has been placed. However, sometimes our customer services team can make amends if the request is received before the order has been confirmed on our system. For data protection, when getting in touch please include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

Yes. It’s a great way to save your information for future orders and to check the status of them too. You can create an account during checkout.

Once you’ve placed an order with us, we’ll send you an email confirming all the details. You'll also get an email from us when we dispatch your order. The courier should then send you a notification with an expected delivery date. This usually happens a few days after we ship your order.

It is very likely that for large orders (or multi box items such as power cages) the courier will not deliver all the boxes on the same day due to the size and weight of the boxes.

If part of your order arrives then the rest should arrive in the next couple days after. Please allow at least 48 hours before contacting us.

We will email you to update you with the status of your order. If you create an account during checkout then you may also be able to view the status of any of your orders by logging into your account.

However, please note that not all courier services provide tracking details.To check the status of your order, you can get in touch with our customer services team. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

Check your junk mail just in case our confirmation email has gone in there. If you still can’t see it, please Contact Us and our customer services team will check your order has been successfully received. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

This means your order has been dispatched by our warehouse but has not yet been scanned by the delivery company at their hub.

The tracking should update automatically in the next few days. We kindly request that you allow at least 7 working days for delivery before contacting us.

No, Mirafit charge for delivery. Delivery is 19,95 € in total, no matter how many items you order!

Products often require some assembly. However, they do come with comprehensive instructions and usually also include a link to an assembly video.

Some large and heavy deliveries arrive via pallet and are kerbside only. In this case you will be contacted in advance of delivery. You will need to ensure you are home when the delivery arrives with enough people to help take it safely inside as the driver will not usually help with this.

We are planning to expand delivery across Europe. If you would like to discuss delivery to an area we do not currently service, please get in touch via the contact form and we can advise on timescales.

Returns

Yes, we do! We offer an industry-leading 30-day money back guarantee on all products purchased via our website.

You can find out more about it by clicking here.

Simply send us an email within 30 days of ordering. As long as your items are unused, unbuilt and in the original packaging you can return them and we’ll refund you the total cost of the item.

Customers are responsible for return postage and all packaging must be returned. We ask that you always get in touch with us before returning any items, as we may have special instructions. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

We do not cover the cost of returning an unwanted item unless it has arrived with a problem.

We give all customers 30 days to ensure they are fully happy with any item.

Provided the item is in as new, resaleable condition with all the packaging then we may accept the return, but this would depend on the circumstances. We reserve the right to refuse returns over 30 days. Please contact us before returning any item.

No. If your order arrives damaged please contact us and we will get it resolved. We will usually organise a collection or a swap out. Please do not send any items back until you have contacted us and received our instructions. We cannot repay return costs for items returned without our approval.

You can read our full T&Cs by clicking here

We make a lot of effort to try and ensure our products are packaged well so only a very small proportion arrive damaged. However, we understand that it is still a massive frustration when it does happen!

If an item arrives damaged or faulty, please get in touch and our team will get this resolved quickly for you. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

Payments and Promotions

We do not currently offer gift cards via this website. Please note gift cards purchased via the mirafit.co.uk website cannot be used on this site.

If you discover a discrepancy with your billing, then please get in touch with us as soon as possible. In the event that we discover a pricing error after your order has been placed, we will contact you to offer you the choice of either a full refund OR continuing with the order at the correct price.

We accept all major credit and debit cards as well as PayPal, Apple Pay and Google Pay.

We do not offer discount codes.

We occasionally run limited sale events and clearance offers but do not release voucher codes, so beware of sites that offer them.

This website does not currently offer finance or flexible payment options.

Product

This website offers a wide selection of Mirafit products. Products which are not included on site are currently unavailable for delivery to these areas. This may be due to the size/weight of the products, delivery difficulties or other reasons.

Additional products may be added in future but we do not have a fixed date for this. Please check back regularly and sign up to our email newsletter for latest updates.

Our ranges are classified as follows: All M1 products are home use only. Some M2 products are also suitable for light commercial use where stated. All M3 products are suitable for home or light commercial use and some are also suitable for full commercial use where stated. All M4 products are full commercial grade unless stated otherwise.

Yes, our M1 and M2 ranges are ideal for home gyms, as well as our full range of weights, bars, storage and conditioning products.

Our M3 and M4 ranges are designed for light commercial and full commercial gyms. Due to logistical costs, these ranges are currently only available to purchase on our UK site. If you would like to discuss a commercial project in Europe, please get in touch via our contact form and we can provide a bespoke quotation.

Contact Us

The best way to get in touch with us is via our contact form. Our team works 7 days a week and we aim to respond to all queries within 24 hours.

If your query is in regard to an existing order then for data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

Yes, this is the official Mirafit global website.

This website is designed for use by customers who require delivery outside of the UK.

For UK customers please shop via mirafit.co.uk.

Our address for postal correspondence is Mirafit, Unit C4 Pinetrees Road, Norwich, Norfolk, NR7 9BB, United Kingdom

To get in touch us please use the website contact form. Our dedicated customer support team will be happy to help.

We aim to respond to all emails within 24 hours so if you do not receive a reply within that time frame please check your junk filter in case our reply has gone into there.